Citizens Charter | Masville NHS

CITIZENS CHARTER

Republic of the Philippines
Department of Education
NATIONAL CAPITAL REGION
SCHOOLS DIVISION OF PARAÑAQUE CITY

MASVILLE NATIONAL HIGH SCHOOL

VISION:

We dream of Filipinos who passionately love their country and whose values and competencies enable them to realize their full potential and contribute meaningfully to building the nation. As a learner-centered public institution, the Department of Education continuously improves itself to better serve its stakeholders.

MISSION:

To protect and promote the right of every Filipino to quality, equitable, culture-based, and complete basic education where:

Students learn in a child-friendly, gender-sensitive, safe, and motivating environment.
Teachers facilitate learning and constantly nurture every learner.

Administrators and staff, as stewards of the institution, ensure an enabling and supportive environment for effective learning to happen.
Family, community, and other stakeholders actively engage and share responsibility for developing life-long learners.

CORE VALUES

Maka-Diyos
Maka-tao
Makakalikasan
Makabansa

SERVICE PLEDGE/PERFORMANCE PLEDGE

(Adopted from the Performance Pledge provided in CSC Citizen’s Charter)

We, the officials and employees of the Department of Education, pledge to:

Serve promptly, efficiently, and with utmost courtesy;

Ensure strict compliance with service standards;
Respond to complaint about services as as possible;
Value every citizen’s comments, suggestions, and needs;
Empower the public through 24/7 access to information on the policies, programs, activities and services;

All these we pledge because YOU deserve no less.

֍FRONT LINE SERVICES֍

1. School Learning and Development

It is a school strategic initiative based on the result of electronic – Self Assessment Tool (e-SAT) and other similar-need assessments to address any competency that affects or contributes to the school’s performance. This can be done through School Learning Action Cell (SLAC), Coaching and Mentoring, In-Service Training (INSET), Work Immersion, or Team Development.

Office:	Administrative Office
Classification:	Complex
Type of Transaction:	G2C-Government to Citizen
Who may avail:	Teaching and Non-teaching Personnel
CHECKLIST REQUIREMENTS		WHERE TO SECURE
1. Accomplished e-SAT (Soft copy)-for teaching personnel only.		Teaching and Non- Teaching Personnel
2. Accomplished Individual Performance Commitment and Review Form (IPCRF) – 1 photocopy		Teaching and Non- Teaching Personnel
3. Accomplished Development Plan- for teaching personnel only.		Personnel In-Charge
4. Project /Training Proposal– for INSET LAC Session		INSET In-Charge – Dr. Fe A. Menciano, Head Teacher III in MAPEH Head Teachers/ Learning Area Coordinators
5. School Action Plan/ Matrix (for In-SET) – 1 copy Action Plan for LAC Session		INSET In-Charge – Dr. Fe A. Menciano, Head Teacher III in MAPEH LAC Leaders
6. Monitoring and Evaluation Form		Training In-Charge Teaching and N0n-teaching Personnel
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Accomplishes and submits all the requirements	1. Receives complete requirements	None	20 minutes	Mrs. Lorena G. Mangune ICT Coordinator
	1.1 Identifies the strengths and needs of teachers	None	1 day	Learning Area HTs/Coordinators & School Head
	1.2 Crafts a proposal and action Plan	None	2 days	Learning Area HTs/Coordinators
	1.3 Offers seminars, trainings, and workshops.	None	3 to 5 days	School Head Learning Area HTs/Coordinators & Teachers
	1.4 Monitors and evaluates trainings	None	30 minutes	School Head/ INSET In-Charge and Teachers
TOTAL		None	6 to 8 days and 50 minutes

2. Enrollment (Online/ Offline)

The process of accepting regular students, Balik-Aral, Transferees, Open High School and ALS enrollees for the current school year is made accessible to clientele.

Office:	Guidance Office
Classification:	Simple
Type of Transaction:	G2C- Government to Citizen
Service Schedule:	Mondays to Fridays, 8:00 a.m. to 5:00 p.m. (NO NOON BREAK)
Who may avail:	Incoming Grade 7 to 10 Learners, OHSP Learners, ALS Learners and Balik-Aral learners
CHECKLIST REQUIREMENTS		WHERE TO SECURE
Basic Education Enrollment Form (1 original, 1 photocopy)		Ms. Kris Marie E. Escanela Records In-Charge Mrs. Ruby Ana S. Oloroso Guidance Teacher Mr. Vernie T. Bernal ALS Instructional Manager
Notarized Affidavit of Undertaking (1 original copy) –for transferees only Pledge of Transferee – 1 copy
Learner’s Credentials: Form 138 and Form 137 or SF10 (1 original copy)- upon enrolment
PSA Birth Certificate (1 photocopy) (Bring the original for verification)		Philippine Statistics Authority
Certificate of Good Moral (1 original copy) Note: For incoming Grade 7 and transferees		School last attended
Signed Reading Assessment Slip Note: For incoming Grade 7		Reading Assessment In-Charge
Placement Test Result Note: For transferees and completers		Guidance Office
Eligibility Standards from DepEd Order 03, s. 2018
Grade 7 a. Grade 6 Graduate b. School Form 9 for Grade 6 (Formerly Form 138)		School last attended
Grade 8 to Grade 10 c. Promoted to the next grade level d. PEPT Passer or A & E Test Passer e. Result of PEPT Test of A & E Test f. ALS – Junior High School Completers		School last attended, SDO, BEA, DepEd Central

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Visits the school (for offline enrolment), school official website, or Facebook page account (for online enrolment)

2. Accomplishes (online/offline):

ü Basic Education Enrollment Form

ü Affidavit of Undertaking

Posts tarpaulin on the conspicuous place within the school vicinity or nearby area

Posts the link for online enrolment

Monitors /checks the accuracy of the information in the Basic Education Enrollment Form and other relevant requirements

Consolidates data from online Enrollment

Encodes data from offline registration to online enrolment.

None

2 minutes

15 minutes

10 minutes

3 minutes (per enrollment form)

Personnel In-charge

LIS In-Charge

Teacher In-Charge

LIS In-charge

Offline enrolment In-Charge

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
2. Uploads/ submits complete requirements for enrollment	2. Monitors / receives / validates or logs complete requirements per grade level/ ALS Learner. Note: *Online* – Student with incomplete uploaded documents is color-marked and is considered as temporarily enrolled	None	5 minutes	Teacher In-Charge LIS In-charge, Class Advisers
	*Offline*– Student with incomplete documents is considered temporarily enrolled & is required to submit notarized Affidavit of Undertaking.			Personnel In-charge
	2.1 Signs the Approval of transfer by the School Head	None	10 minutes	Ms. Gina N. Zapico School Principal II
	2.2 Endorses and Submits the list of enrollees to the Records/Registrar	None	7 hours	Teacher In-Charge
	2.3 Prepares Lists of Enrollees for sectioning and/or for Listing of ALS Learners	None	1 hour	Teacher In-Charge
	2.4 Posts List of Learner’s Section or List of ALS Learners	None	1 hour	Teacher In-Charge
	TOTAL	None	9 hours, 48 minutes

Note: The process duration is for only one client being served in a period. The time may be extended depending on the number of clients and of the stability of internet connection.

3. School’s Custodian Office Services

3.1 availment of the use of school equipment, tools and supplies

Office:	School Custodian’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Service Schedule:	Mondays to Fridays, 8:00 a.m. to 5:00 p.m. (NO NOON BREAK)
Who may avail:	Learners, Teaching and Non-Teaching Personnel
CHECKLIST REQUIREMENTS		WHERE TO SECURE
1. Requisition slip		Mr. Gary C. Guijarno School Custodian
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Secures and accomplishes requisition slip	1. Checks the availability of equipment, tools, and supplies	None	5 minutes	Mr. Gary C. Guijarno School Custodian
2. Submits accomplished request for school head’s approval	2. Approves Disapproves the request	None	5 minutes	Gina N. Zapico School Principal II
3. Submits approved requisition slip for preparation of the requested equipment, tools, borrowed books and/or supplies	3. Prepares the requested equipment, tools, books, and/or supplies two (2) days before the date of usage	None	5 minutes	Mr. Gary C. Guijarno School Custodian
TOTAL		None	15 minutes

Note: The process duration is for only one client being served in a period. The time may be extended depending on the number of clients and of the stability of internet connection.

3.2 Borrowing/Returning of Textbooks

Office:	School Custodian’s Office
Classification:	Simple
Type of Transaction:	G2C- Government to Citizen
Service Schedule:	Please refer to Schedule posted on School Official FB Page
Who may avail:	Learner’s, Teaching and Non-Teaching Personnel
CHECKLIST REQUIREMENTS		WHERE TO SECURE
1. School Identification Card – 1 original copy		Client
1. Books Issuance slip /Retrieval Slip		Mr. Gary C. Guijarno School Custodian
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. For student: Presents official school identification card For Personnel: Signs in the logbook for record purpose	1. Verifies the validity of the ID presented	None	1 minute	Mr. Gary C. Guijarno School Custodian
2. Secures and accomplishes Request for Issuance/Retrieval of Books	3. Checks the accomplished Issuance/ Retrieval Slip for Borrowed books	None	1 minute
3. Submits accomplished Issuance/Retrieval Slip for filing and receives a duplicate copy of the slip	4. Receives the Issuance/ Retrieval Slip	None	1 minute
4. Claims or returns borrowed book/s	4. Distributes/retrieves borrowed books	None	1 minute
TOTAL		None	4 minutes

Note: The process duration is for only one client being served in a period. The time may be extended depending on the number of clients and of the stability of internet connection.

3.3 Distribution and Retrieval of Learning Gadgets

Office:	School Custodian’s Office
Classification:	Simple
Type of Transaction:	G2C- Government to Citizen
Service Schedule:	Please refer to Schedule posted on School Official FB Page
Who may avail:	Learners, Teachers
CHECKLIST REQUIREMENTS		WHERE TO SECURE
1. Inventory Custodian slip (OTG and tablet)		Mr. Garry C. Guijarno School Custodian
2. Property Acknowledgment Receipt (Laptop)		Mr. Garry C. Guijarno School Custodian
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
For student: 1. Presents the filled-out Inventory Custodian slip and signs the Agreement form	1.1 Verifies the accuracy of ICS and Agreement form	None	5 minutes	Mr. Garry C. Guijarno School Custodian
2. Receives the Learning Gadgets	2.1 Registers the borrower’s data to the logbook for annual inventory purposes	None	5 Minutes
3. Returns the gadget at the end of the school year	3.1 Retrieves the gadget and records the return date and remarks	None	5 minutes
For Personnel: 1. Presents the signed Property Acknowledgment Receipt	1.1 Verifies the accuracy of the signed PAR	None	5 minutes
2. Receives the Learning Gadgets	2.Registers the borrower’s data to the logbook for annual inventory purposes	None	2 minutes
3. Returns the gadget at the end of the school year	3.1 Retrieves the gadget and records the return date and remarks		5 minutes
	TOTAL	None	25 minutes

Note: The distribution of the Learning Gadgets depends on the availability of the said donated Learning Tools.

4. Issuance of School Forms, Certifications and Other School Permanent Records

This service pertains to the issuance of pertinent school records, certifications, and other credentials, related to the learner, that are in the custody of the school which may be requested for any legal purposes it may serve to the requesting authorized person.

Office:	Records Office
Classification:	Simple to Complex
Type of Transaction:	G2C – Government to Citizen G2G – Government to Government G2B- Government to Business
Service Schedule:	Mondays to Fridays, 8:00 a.m. to 5:00 p.m. (NO NOON BREAK)
Who may avail:	Learners
CHECKLIST REQUIREMENTS		WHERE TO SECURE
1. Request Form from requesting institution or agency (online/ offline)		Requesting institution/ agency
2. Requisition slip		Requesting school
3. Valid identification Card Original and 1 photocopy.		Requesting client
4. Request letter addressed to school stating a valid reason		Requesting person
5. Request slip from DSWD for certificate of enrolment		DSWD
6. Requisition slip from the school where the child is presently enrolled – for Certificate of Good Moral, SF 10 (formerly Form 137), and SF 9 (formerly Form 138)		School where the child is presently enrolled (follow the DO 54. S2016 Guidelines on the Request of Transfer of learners School’s Records
7. List of requirements from Local Civil Registrar- For late registration of birth		Local Civil Registrar
8. Notarized Affidavit of Loss for requesting a duplicate Copy of Form 138-A or School form 9 / (Report Card)		Client
9. Received copy of a duplicate/Corrected Copy of Diploma from SDO		Records office
10. Certification of English Language as medium of Instruction		Requesting Institution
11. Certification of Non-issuance of Form 137-A to any school		Requesting Institution
12. Certified True Photocopy from the original Documents		Client
13. Affidavit of Loss (Lost School ID)		Client

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Secures and accomplishes a requisition slip form	1.Provides and Assesses the requisition slip form	None	5 minutes	Personnel In-Charge
2.Submits the assessed request to the Guidance office with the attached documents (If applicable):	2.1Receives and verifies the accuracy of the requirements and searches for the requested documents	None	2 minutes	Personnel In-Charge
Report Card (Form 138A/ School Form 9)	2.2 Issues Claim Slip	None	20 minutes	Personnel In-Charge
Report Card (Form 138A/ School Form 9)	2.3 Prints or photocopies the approved requested documents.	None	10 minutes	Personnel In-Charge
Affidavit of Loss for School ID	2.4 Approves / Disapproves the Request	None	1 minute	Gina N. Zapico School Principal II
3.Claims requested documents	3.1 Releases requested documents	None	3 days	Ms. Kris Mari e E. Escañela Records In-Charge
3.Claims requested documents	3.2 Logs the released documents via google sheet.	None	1 minute	Ruby Ana S. Oloroso Guidance Teacher In-Charge
4.Signs the logbook and receives the requested documents.	4.1 Releases the document and ensures that the client signed the logbook upon receipt OR via snail mail/email.	None		Records office
	TOTAL	None	3 days 39 minutes

5.Laboratory and School Inventory

These services are provided by the school to properly account its school building & facilities such as offices, classrooms, laboratories, materials, and equipment. Personnel who perform the tasks is trained on the set of standards followed on the classification of the school building.

Office or Division:		School Custodian’s Office
Classification:		Simple
Type of Transaction:		G2G – Government to Government
Who may avail:		School Head and Teachers
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Inventory of Asset Form			School Custodian
2. National School Building Inventory Form (NSBIF)			School Property Custodian
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Makes Inventory of school laboratories, school offices, classrooms, materials, and equipment	1.1 Gathers data for inventory		None	2 days	School Property Custodian
2. Consolidates and creates new school inventory	2.1 Consolidates new school inventory		None	1 day
3. Signs the new school inventory	3.1 Submits to the School Head		None	10 mins
4. Submits the copy to SDO	4.1 Submits and signs inventory to SDO		None	1hr	School Head or any assigned staff
TOTAL			None	3 days, 1 hour and 10 minutes

6. Community Linkages

This is essential in the building and development of good relations between the school and its stakeholders. The school needs to work with different agencies, groups, organizations, offices, and individuals to strengthen partnership and work with them from planning the program implementation, assessment, and monitoring of results to the celebration of success of projects. The school recognizes its responsibility to address concerns with the learners, communicate with various stakeholders, and be transparent in all its transactions.

Office or Division:	BE /Adopt-A-School Coordinators’ Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen G2G – Government to Government G2B – Government to Business
Who may avail:	Learners and Stakeholders
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Complete/ Pertinent information of the user (1 original, 1 photocopy) 2. Memorandum of Agreement (MOA)/ Memorandum of Understanding (MOU) 3. Deeds of Donation		Donors, Donors, Donee
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Presents the MOA	1.1 Receives and reviews the MOA	None	1 hour 10 minutes	BE Coordinator and Adopt- A-School Program Coordinator
2. Signs the MOA	1.2 Signs and accepts the MOA	None
3. Turns-over the donation and signs the Deed of Donation	1.3 Accepts the donation and signs the Deed of Donation.	None	1 hour
TOTAL		None	2 hours ,10 minutes

7. Process of Teachers’ Application, Promotion/ Reclassification, Notice of Salary Adjustment (NOSA), Notice of Step Increment (NOSI), Certificate of Employment and Compensation (CEC), Maternity Leave Benefits, and Other Teachers’ Benefits

Administrative assistants are responsible for running and coordinating the day-to-day administrative duties of an organization such as the following: submits financial report to the Division office for consolidation; checks and ensures that disbursement or disposition of government funds or property shall be subject to the approval of the authorized official; prepares payroll, COLA, and other benefits; computes step increment, salary differential; and performs other HR duties and responsibilities.

Office:	Administrative Office
Classification:	Complex
Type of Transaction:	G2G- Government to Government G2C- Government to Citizen
Service Schedule:	Mondays to Fridays, 8:00 a.m. to 5:00 p.m. (NO NOON BREAK)
Who may avail:	Teachers, Non-teaching Personnel
CHECKLIST REQUIREMENTS		WHERE TO SECURE
1. Request Form		Administrative Office
2. Letter of Intent		Client
3. Equivalent Record Form (ERF)		Admin Office
4. Original and Certified true copy from the original documents attached with a certificate of authenticity (1 set original, 3 sets of photocopies) \ a. Authenticated Photocopy of renewed PRC ID b. Authenticated photocopy of PRC rating c. Personal Data Sheet CS form 1 d. Original Transcript of Records e. Authenticated copy of Transcript of Records f. Marriage contract (if married) g. Permit to study h. Letter of intent in applying for a promotion i. Updated service record j. Performance rating (summary) for the last 3 years k. Latest appointment l. Certificate of trainings, awards, merits, outstanding accomplishments		Public notary

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
For Teacher Application and Promotion: 1.Secures needed documents in the List of Requirements for Promotion	1.Processes Teacher’s documents for ranking (School Level)	None	2 Days	School Selection Committee (SSC) for promotion Head Teacher of Teacher Applying for promotion and 3 teachers from other learning areas
2.Submits Employment Application for a. Teacher I position b. a higher Teaching Position	2.Prepares Teacher’s Summary of Ranking	None	1 Hour
	3.Prepares an Endorsement Letter for promotion	None	1 Hour
	4.Submits teacher’s documents to SDO	None	1 Hour	Gina N. Zapico School Principal II Personnel In-charge
Application for NOSA, CEC, NOSI, Maternity Leave Benefits and other Teachers’ benefits:
1. Follows-up for NOSA, CEC, NOSI and other Teacher’s benefits	1. Posts Updates of Personnel Records and Increment Status of Teachers	None	1 day	Emilia Madona S. Aranez ADAS III
2. Applies for Maternity Leave Benefits (Female Teacher) or Paternity Leave Benefits (Male Teacher).	2. Computes and prepares documents for possible salary adjustments of teachers	None	2 days
	3.Submits documents to SDO	None	1 hour
	4. Follows-up the SDO on the submitted documents	None	5 minutes
	Total		3 days, 1 hour 5 minutes

8. Borrowing and Returning of Books from and to the School Library

The school follow a process of borrowing and returning of books from and to the DepEd School Libraries by the students, teaching, and non-teaching personnel. They are given free access to the materials and can even borrow and bring it home with the agreement to return after the usage. However, responsibility and accountability shall be properly implemented. The school monitors the effective and efficient utilization and proper accounting of books sand other reference materials in the school library.

Office:	School Library
Classification:	Simple
Type of Transaction:	G2C- Government to Citizen
Service Schedule:	Mondays to Fridays, 8:00 a.m. to 5:00 p.m. (NO NOON BREAK)
Who may avail:	Learners,Teachers, Non-teaching Personnel
CHECKLIST REQUIREMENTS		WHERE TO SECURE
1. Library Card		School Library
2. School Identification Card		Client
3. Borrower’s card – I original copy		School Library
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Logs-in to the library’s logbook		None	5 minutes	School Librarian
2. Fills-out library card and presents to the School Librarian	2.1 Receives and checks library card and logs in	None	5 minutes
3. Requests for the book to borrow	3.1 Checks the card catalog to look for the books or resources that the borrower is requesting	None	10 minutes
4. Fills-out borrower’s card	4.1 Receives and checks borrowers’ card and clip it with the library card of the borrower, then issues the book	None	5 minutes
5. Receives the book	5.1 Reminds the borrower of the rules on returning of borrowed books	None	5 minutes
6. Returns the book and presents the borrower’s card	6.1 Checks the borrowed book/s signs borrower’s card and returns the library card of the borrower.	None	5 minutes
	Total		30 minutes

9. Process of Retrieval of Outputs and Distribution/ Replenishments of SLMs

The process of distributing Self-Learning Modules to parents in School or in designated Drop-Off Stations. Basic education-learning Continuity Plan (BELCP) introduces different Distance Learning Modalities that suit to the learners ‘present situation in line with Covid 19 pandemic. Using printed modular Learning Modality is generally appropriate for learners in most cities and provinces. Learners and parents are being oriented on the Learning Modality especially on their new roles and how learning at home will be facilitated by Self Learning Modules will be distributed to each learner.

Office:	School
Classification:	Simple
Type of Transaction:	G2C- Government to Citizen
Service Schedule:	Mondays to Fridays, 8:00 a.m. to 5:00 p.m. (NO NOON BREAK)
Who may avail:	Learners, Parents, Guardians
CHECKLIST REQUIREMENTS		WHERE TO SECURE
1. Clearance from the local IATF		Barangay/ Municipality
2. Safety and Health Protocols Guidelines		Clientele
3. Disinfection booth at the entrance 4. Distribution booth with protective plastic shields 5. Disinfection supplies, Face masks, and face shields		Prepared by the Teachers and School Personnel
6. Attendance to the Orientation of BELCP 7. Student identification card		Learners/ Students
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Reports to the Drop-Off Stations of the first distributions	1.1 Applies disinfection procedure and body temperature check at the disinfection booth	None	5 Minutes	Security Guard/ School Personnel
	1.2 Ask learners name and releases the module at the releasing window	None	10 Minutes	Volunteer Teachers
	1.3 Logs attendance with necessary information	None	6 Minutes	Volunteer Teachers
2. Returns the answer sheets after two weeks (Retrieval Schedule)	2.1 Receives the learner’s outputs and receiving window of the distribution booth. Check the completeness using module monitoring checklist	None	10 minutes	School Personnel / Volunteer Teachers
3. Segregates the submitted answer sheets and placed them per subject box	3.1 Assists parents to place the Answer sheets in the designated boxes	None	3 minutes	School Personnel / Volunteer Teachers
	3.2 Places the submitted SLMs and answer sheets in the disinfecting box	None	15 minutes
4. Parents receives the new modules	4.1 Releases the new module at the releasing window of the distribution booth	None	5 Minutes	School Personnel / Volunteer Teachers
	4.2 Logs attendance with necessary information	None	3 minutes
	Total		57 minutes

10. Consultation Clinic Services - Project LOVES (Learners’ Parent Opportunity on Virtual Engagement Support)

This Academic EASE support program and intervention is initiated to provide opportunities for learners and parents to have an online engagement and consultation with the adviser and subject-teachers of their children about the feedback and progress while in the distance learning modality. The school provides the devices and access that can be used by the learners and parents to meet the adviser and teachers virtually using google meet. This is to give chance to MNHS students who do not have internet access at home and need to communicate with the teachers regarding modules and other related concerns. For the “Work from Home” set up, it is a chance to communicate with the school staff, advisers, teachers, and even the school head for their queries and concern about the student’s progress and development.

Office:	School
Classification:	Simple
Type of Transaction:	G2C- Government to Citizen
Service Schedule:	Mondays to Fridays, 8:00 a.m. to 5:00 p.m. (NO NOON BREAK)
Who may avail:	Learners, Parents, Guardians
CHECKLIST REQUIREMENTS		WHERE TO SECURE
Mondays to Fridays (8:00- 5:00)		Not Applicable
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Approaches the Non-Teaching personnel (NTP) or Guard-on Duty, states the purpose, and tells them whom to speak with	a. Accommodates the client as for his purpose	None None None	5 minutes 5 minutes 5 minutes	Officer of the Day
2. Signs-in on the logbook provided	1.2 Reminds the clients when it is his turn to use the consultation booth
3. Talks with the concerned person/ authority	a. Directs the client to the concerned authority online
	Total		15 minutes

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